Comments on: Customer Service Comments http://www.coldoneinc.com/User%20Comments Reviews of Coldone Ice Compression Wraps. Wed, 03 Mar 2010 04:37:22 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Chris Walrath http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-151 Chris Walrath Mon, 15 Jun 2009 20:35:44 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-151 After meniscus surgery on my knee my surgeon had given me a Coldone Knee wrap. It was an exellent product and I believe helped me rehabilitate my knee incredibly fast. In any event, due to this good product experience I recently ordered several other products and requested UPS overnight delivery. UPS, for some reason, failed to deliver and could not find the product. I emailed Coldone and within the day I received a call from Martin who made several calls to UPS and the product was found and delivered. I figured as an end user I would not get much attention from the company but based upon my contact with Martin from Coldone he made me feel like I was an owner of the Company. The company's products are great and the people who work for the company actually care. Chris After meniscus surgery on my knee my surgeon had given me a Coldone Knee wrap. It was an exellent product and I believe helped me rehabilitate my knee incredibly fast. In any event, due to this good product experience I recently ordered several other products and requested UPS overnight delivery. UPS, for some reason, failed to deliver and could not find the product. I emailed Coldone and within the day I received a call from Martin who made several calls to UPS and the product was found and delivered. I figured as an end user I would not get much attention from the company but based upon my contact with Martin from Coldone he made me feel like I was an owner of the Company. The company’s products are great and the people who work for the company actually care.

Chris

]]> By: Barbara http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-149 Barbara Thu, 11 Jun 2009 13:21:48 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-149 Fabulous customer service! I recently placed an order for a hand/wrist wrap and included in the Comments section my previous very positive experience with Coldone's plantar fasciitis wrap. Within a couple of hours, I received an email advising me that the wrap that I had actually doubled as a hand-wrist wrap and offering to hold my order until I advised the company whether or not I still wanted the second one. For a company to put customer satisfaction ahead of a sale is a rare and welcome experience. I have been touting the benefits of Coldone wraps to my friends, and now I can add this unique aspect of customer service to my comments. Coldone really does read your comments and is wonderfully responsive. Thank you so much! Fabulous customer service!

I recently placed an order for a hand/wrist wrap and included in the Comments section my previous very positive experience with Coldone’s plantar fasciitis wrap. Within a couple of hours, I received an email advising me that the wrap that I had actually doubled as a hand-wrist wrap and offering to hold my order until I advised the company whether or not I still wanted the second one.

For a company to put customer satisfaction ahead of a sale is a rare and welcome experience. I have been touting the benefits of Coldone wraps to my friends, and now I can add this unique aspect of customer service to my comments.

Coldone really does read your comments and is wonderfully responsive. Thank you so much!

]]> By: admin http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-141 admin Wed, 20 May 2009 15:37:04 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-141 Hello Stephen: Without an e-mail address we cannot contact you directly. All Cold One wraps are re-usable for many years. You can apply a frozen wrap and adjust the compression by the velcro straps; all 3 layers stretch. The Icing goes away in about 15-20 minutes, but the wrap can be worn longer as the compression is benefitial and as you suggest, it acts as a support aid. You are correct that the Universal Wrap is the proper selection for a hamstring, shin or calf injury. Good Luck Hello Stephen:
Without an e-mail address we cannot contact you directly. All Cold One wraps are re-usable for many years. You can apply a frozen wrap and adjust the compression by the velcro straps; all 3 layers stretch. The Icing goes away in about 15-20 minutes, but the wrap can be worn longer as the compression is benefitial and as you suggest, it acts as a support aid.

You are correct that the Universal Wrap is the proper selection for a hamstring, shin or calf injury.

Good Luck

]]> By: STEPHEN http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-140 STEPHEN Wed, 20 May 2009 13:26:43 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-140 I AM INTERESTED IN A COLD WRAP FOR A HAMSTRING INJURY - I BELIEVE THIS WOULD REQUIRE A UNIVERSAL WRAP. I IMAGINE THE COLD PART OF THE WRAP CAN BE REUSED? ALSO CAN THE WRAP BE USED AS A WRAP WITHOUT USING THE COLD PART? THANK YOU STEPHEN I AM INTERESTED IN A COLD WRAP FOR A HAMSTRING INJURY – I BELIEVE THIS WOULD REQUIRE A UNIVERSAL WRAP.
I IMAGINE THE COLD PART OF THE WRAP CAN BE REUSED?
ALSO CAN THE WRAP BE USED AS A WRAP WITHOUT USING THE COLD PART?
THANK YOU
STEPHEN

]]> By: Cristina http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-88 Cristina Fri, 20 Mar 2009 16:05:27 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-88 Do you have a return policy? Thank you. Hello Cristina: All Coldone products are 100% satisfaction guaranteed for a period of 30 days from date of purchase. We will accept any Coldone product back for refund; no questions asked during that period. Additionally all Coldone products are warrantied to be free from defect in workmanship or materials for a period of 12 months from purchase. Normal practice is replacement of the defective product. In either event, call Martin at (503) 620-3403 M-F 9:30-3:30 West Coast time. Rob Do you have a return policy?

Thank you.

Hello Cristina:
All Coldone products are 100% satisfaction guaranteed for a period of 30 days from date of purchase. We will accept any Coldone product back for refund; no questions asked during that period.

Additionally all Coldone products are warrantied to be free from defect in workmanship or materials for a period of 12 months from purchase. Normal practice is replacement of the defective product.

In either event, call Martin at (503) 620-3403 M-F 9:30-3:30 West Coast time.

Rob

]]> By: Ron http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-27 Ron Wed, 18 Feb 2009 18:04:44 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-27 Rob Goodwin: I received the products. Thanks for the follow-up & thanks for a great product. Ron Rob Goodwin: I received the products. Thanks for the follow-up & thanks for a great product. Ron

]]> By: Petelle http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-17 Petelle Wed, 18 Feb 2009 17:45:07 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-17 Thank you for such quick service!! Received my Cold One today, Dec. 29th at 8:00 A.M. Ordered Dec. 26th at 10:50 P.M. GREAT SERVICE!!!! Thank you for such quick service!! Received my Cold One today, Dec. 29th at 8:00 A.M. Ordered Dec. 26th at 10:50 P.M. GREAT SERVICE!!!!

]]> By: Kevin http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-8 Kevin Wed, 18 Feb 2009 17:31:45 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-8 Martin Thank you for the update on my return. You have excellent customer service. Have a great day. Martin
Thank you for the update on my return. You have excellent customer service. Have a great day.

]]> By: S.C http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-5 S.C Wed, 18 Feb 2009 11:04:12 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-5 Thank you so much for your wonderful product! When I called your company to arrange for an exchange, Martin was very friendly and accommodating. My exchanged shoulder wrap came in and the large is perfect. Even the medium, though a little too tight, has been such a great help. Having a torn rotator cuff has been a painful inconvenience but now with the wrap I can actually sleep through the night and get much needed relief during the day. Your product and customer service are superior! Thank you so much for your wonderful product! When I called your company to arrange for an exchange, Martin was very friendly and accommodating. My exchanged shoulder wrap came in and the large is perfect. Even the medium, though a little too tight, has been such a great help. Having a torn rotator cuff has been a painful inconvenience but now with the wrap I can actually sleep through the night and get much needed relief during the day. Your product and customer service are superior!

]]> By: Chad http://www.coldoneinc.com/User%20Comments/?page_id=18&cpage=1#comment-4 Chad Wed, 18 Feb 2009 11:02:36 +0000 http://www.coldoneinc.com/User%20Comments/?page_id=18#comment-4 Thank you very much. I appreciate your responsiveness and customer service. While this product didn't meet my needs, I left this experience with a very positive impression of your company. It's a rare thing these days to get good customer service, so my hat is off to you! Chad Thank you very much. I appreciate your responsiveness and customer service. While this product didn’t meet my needs, I left this experience with a very positive impression of your company. It’s a rare thing these days to get good customer service, so my hat is off to you!

Chad

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